To generate a site's backup, please do the following:
1. Log in to cPanel control panel.
2. Please choose 'BACKUP WIZARD' under the 'FILES' section
3. Choose the 'BACKUP' option.
4. Choose a backup creation method.
FIRST METHOD:
If you choose the 'FULL BACKUP' option, then the full backup of your
whole account will be created (including databases, mail, contents,
etc).
_IMPORTANT TO KNOW_: This copy can be restored from our side only. For
this purpose , please send a request (from your contact billing
e-mail), provide us with the link to the backup archive or upload
backup into your account.
SECOND METHOD:
If you generate partial backups of your databases, mail, content, then
you may restore it yourself by choosing 'RESTORE' in 'BACKUP WIZARD'.