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If your account is located on Windows platform, the current error
means that there is some misconfiguration with the SECURE FOLDERS
installation in your Plesk panel. Therefore, please access your Plesk
panel and re-install your secure folders from the beginning, including
recreation of secure users.
If this solution didn't help, please contact our support team by
opening a trouble ticket or sending an e-mail. Likely some permission
problem has occurred and it's possible to solve it from the
administration area only.